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Philip79

May 9 2007, 10:50 PM

I am experiencing a problem where a customer has placed an order, which was confirmed as he mailed the order confirmation page to me with his payment, but the order was not written to the orders database. I have received other customer orders that paid either with the generic Credit Card or the PayPal IPN payment modules that did write to the database. I didn't know the order was placed until I received the payment and order confirmation page from the customer. I would appreciate any suggestions or if there is a know error and fix for this problem. Thanks.

Philip

Philip79

May 12 2007, 02:16 PM

QUOTE (Philip79 @ May 9 2007, 06:50 PM)

I am experiencing a problem where a customer has placed an order, which was confirmed as he mailed the order confirmation page to me with his payment, but the order was not written to the orders database. I have received other customer orders that paid either with the generic Credit Card or the PayPal IPN payment modules that did write to the database. I didn't know the order was placed until I received the payment and order confirmation page from the customer. I would appreciate any suggestions or if there is a know error and fix for this problem. Thanks.

Philip

The problem is resolved. It was apparently related to file permissions that had become messed up by the hosting service.

antilles20

May 25 2007, 04:12 PM

QUOTE (Philip79 @ May 12 2007, 10:16 AM)

The problem is resolved. It was apparently related to file permissions that had become messed up by the hosting service.

Could you be more specific? Permissions where (which files/directories), and what did you have to set them to?

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